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Abstract
Artificial Intelligence (AI) and Large Language Models (LLMs) are
revolutionizing today's business practices; however, their adoption within
small and medium-sized enterprises (SMEs) raises serious trust, ethical, and
technical issues. In this perspective paper, we introduce a structured,
multi-phased framework, "SME-TEAM" for the secure and responsible use of these
technologies in SMEs. Based on a conceptual structure of four key pillars,
i.e., Data, Algorithms, Human Oversight, and Model Architecture, SME-TEAM
bridges theoretical ethical principles with operational practice, enhancing AI
capabilities across a wide range of applications in SMEs. Ultimately, this
paper provides a structured roadmap for the adoption of these emerging
technologies, positioning trust and ethics as a driving force for resilience,
competitiveness, and sustainable innovation within the area of business
analytics and SMEs.